This article catalogs the top issues reported by builders plus the current hard limits of the app. Reference it before filing a ticket.
Common issues
- Model won’t regenerate: Make sure no objects are locked; locked geometry blocks the Build Generator.
- Openings misalign on export: Reset the wall axis (right-click wall → “Rebuild framing”) before exporting PDFs.
- Materials show “Unpriced” rows: Assign supplier catalogs or at least the default price table to every material group.
Known limitations
- No multi-story automation—stacked volumes require separate projects.
- Complex roofs (hips, valleys) need manual modeling after generating a base shape.
- Materials database currently supports timber + sheet goods; steel profiles are manual.
When to contact support
If the workaround is going to take longer than building the wall by hand in real life, stop and send the project link to support. We can usually patch the template or provide a matching prefab faster than you can hack around it.